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Helpdesk — New Ticket
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Ticket type
Bug
Feature Request
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Title
Board / area
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PB Ticket ID
Description
Ticket number (optional)
Alpha-numeric reference for workaround tickets.
Work Around
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Bugs
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Title
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Status
Priority
P0 (critical)
P1 (high)
P2 (normal)
P3 (low)
Due
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Imported (Jira)
Issue key
Issue type
Jira status
Jira priority
Assignee (Jira)
Reporter
Creator
Resolution
Created
Updated
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Due date (Jira)
Parent
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Lead details
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Protocol Builder details
PB Ticket ID
Ticketing Workaround — do not create internal HD ticket
Use PB Ticket ID for the linked Protocol Builder reference. Check Ticketing Workaround when the item should stay in the workaround lane without an internal HD ticket number.
Description
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